Dear Brett Poupard – NEO00001
Please take note of the following maintenance that has been scheduled to commence on 25\05\2021 until 26\05\2021. The maintenance windows is scheduled to commence at 23:59 until 07:30.
Services Affected: Frogfoot Fibre Services
Impact: Intermittency for 15 – 20 seconds while new configuration applies
Reason: Restore network stability, and resolve faults
Once maintenance has been completed, the responsible parties will be performing various troubleshooting diagnostics to ensure no further service impact.
Prepared for: Vox Telecom
Prepared by: VTSC Problem Management
Document: External Confidential
Contact Number: 087 805 0500
Contact Email: firstname.lastname@example.org