I trust that you are well
The links are affected by the below outage
Outage Update: FTTH and FTTB Richards Bay
Outage Ref: VOX16063845
Customer Count: 92
Customer Impact: 73
Customers may experience problems with intermittent connectivity.
Duration: 19 Hours
1. Fault has been escalated to Frogfoot for investigation.
2. Frogfoot engineers are attending.
3. Frogfoot ME engineers are still investigating the fault.
4. Fault is linked to faulty hardware. Frogfoot engineers are arranging stock for replacement.
5. Frogfoot engineers are still pending stock, no ETR at present.
Thank you and Regards
Strategic Business Partner at Vox
| Brett Poupard
|5 Edwin Aldren drive, Empangeni|
|3880, KZN, ZA|
|The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future.|