Frogfoot outage

Good day


I trust that you are well


The links are affected by the below outage

Outage Update: FTTH and FTTB Richards Bay


FNO: Frogfoot
Outage Ref: VOX16063845


Customer Count: 92
Customer Impact: 73


Customers may experience problems with intermittent connectivity.


Duration: 19 Hours


1. Fault has been escalated to Frogfoot for investigation.
2. Frogfoot engineers are attending.
3. Frogfoot ME engineers are still investigating the fault.
4. Fault is linked to faulty hardware. Frogfoot engineers are arranging stock for replacement.

5. Frogfoot engineers are still pending stock, no ETR at present.



Thank you and Regards


Walter  Saku



Walter Saku

Strategic Business Partner at Vox

T:  087 805 0000 | D: 087 805 0500
M: N/A
A: Rutherford Estate, 1 Scott Street, Waverley, Johannesburg


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