FW: Edgeconnect – Link Africa outage between Pinetown and Hillcrest – 12.04.2024 3.15pm
Sent: Friday, April 12, 2024 3:45 PM
Subject: Edgeconnect – Link Africa outage between Pinetown and Hillcrest – 12.04.2024 3.15pm
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Important Notice: Temporary Disruption to internet Services between Pinetown and Hillcrest |
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Dear Valued Customers, We understand the inconvenience this may cause, and we sincerely apologize for any disruption to your communication experience. Rest assured, our technical experts are working diligently to restore full functionality as quickly as possible. While we work to resolve this issue, you may experience intermittent disruptions or degraded service quality. We appreciate your patience and understanding during this time. Please be assured that we are committed to keeping you informed about the progress and any updates regarding the situation. Should you have any urgent inquiries or require assistance, please don’t hesitate to reach out to our customer support team. Thank you for your continued support and understanding. Warm regards, Edgeconnect Support Team |
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support@edgeconnect.co.za“>Email us |
| Brett Poupard Director |
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| Neotek | |
| 5 Edwin Aldren drive, Empangeni | |
| 3880, KZN, ZA | |
| t: 0357721480 | |
| m: 0721084190 | |
| e: brettp@neo365.co.za | |
| www.neotek.co.za | |
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| The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. | |
FW: Reason for Outage – Link Africa outage Durban – 16th and 17th April 2024
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Date:17/04/2024 |
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Important Notice: Temporary Disruption to internet Services in Kwa-Zulu Natal – Kindly Find Reason for Outage Attached |
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Dear Valued Customers, We understand the inconvenience this may cause, and we sincerely apologize for any disruption to your communication experience. Rest assured; our technical experts are working diligently to restore full functionality as quickly as possible. While we work to resolve this issue, you may experience intermittent disruptions or degraded service quality. We appreciate your patience and understanding during this time.
Thank you for your continued support and understanding. Warm regards, Edgeconnect Support Team |
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support@edgeconnect.co.za“>Email us |
| Brett Poupard Director |
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| Neotek | |
| 5 Edwin Aldren drive, Empangeni | |
| 3880, KZN, ZA | |
| t: 0357721480 | |
| m: 0721084190 | |
| e: brettp@neo365.co.za | |
| www.neotek.co.za | |
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| The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. | |
Reason-For-Outage-Internet-Service-17-April-2024.pdfFW: Link Africa outage Durban – 17.04.2024 10.15am
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Date:17/04/2024 |
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Important Notice: Temporary Disruption to internet Services in Kwa-Zulu Natal |
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Dear Valued Customers, We understand the inconvenience this may cause, and we sincerely apologize for any disruption to your communication experience. Rest assured; our technical experts are working diligently to restore full functionality as quickly as possible. While we work to resolve this issue, you may experience intermittent disruptions or degraded service quality. We appreciate your patience and understanding during this time.
Thank you for your continued support and understanding. Warm regards, Edgeconnect Support Team |
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support@edgeconnect.co.za“>Email us |
| Brett Poupard Director |
|
| Neotek | |
| 5 Edwin Aldren drive, Empangeni | |
| 3880, KZN, ZA | |
| t: 0357721480 | |
| m: 0721084190 | |
| e: brettp@neo365.co.za | |
| www.neotek.co.za | |
| |
|
| The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. | |
FW: Edgeconnect – Link Africa outage in Kwa-Zulu Natal – 16/04/2024 09:57
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Date:16/04/2024 |
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Important Notice: Temporary Disruption to internet Services in Kwa-Zulu Natal |
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Dear Valued Customers, We understand the inconvenience this may cause, and we sincerely apologize for any disruption to your communication experience. Rest assured; our technical experts are working diligently to restore full functionality as quickly as possible. While we work to resolve this issue, you may experience intermittent disruptions or degraded service quality. We appreciate your patience and understanding during this time. Please be assured that we are committed to keeping you informed about the progress and any updates regarding the situation. Should you have any urgent inquiries or require assistance, please don’t hesitate to reach out to our customer support team. Thank you for your continued support and understanding. Warm regards, Edgeconnect Support Team |
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|
support@edgeconnect.co.za“>Email us |
| Brett Poupard Director |
|
| Neotek | |
| 5 Edwin Aldren drive, Empangeni | |
| 3880, KZN, ZA | |
| t: 0357721480 | |
| m: 0721084190 | |
| e: brettp@neo365.co.za | |
| www.neotek.co.za | |
| |
|
| The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. | |
Voice outage
Please note we are experiencing a voice outage from our upstream provider.
| Brett Poupard Director |
|
| Neotek | |
| 5 Edwin Aldren drive, Empangeni | |
| 3880, KZN, ZA | |
| t: 0357721480 | |
| m: 0721084190 | |
| e: brettp@neo365.co.za | |
| www.neotek.co.za | |
| |
|
| The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. | |
FW: MTN Fixed LTE Service
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Disruption Particulars |
Details |
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Priority |
P1 |
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Type |
Update |
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Services |
MTN Fixed LTE Service |
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Impact Description |
Some customers may experience problems with no connectivity. |
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Update Description |
Services have been restored. |
| Brett Poupard Director |
|
| Neotek | |
| 5 Edwin Aldren drive, Empangeni | |
| 3880, KZN, ZA | |
| t: 0357721480 | |
| m: 0721084190 | |
| e: brettp@neo365.co.za | |
| www.neotek.co.za | |
| |
|
| The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. | |
Fwd: MTN Fixed LTE Service
| Disruption Particulars | Details |
|---|---|
| Priority | P1 |
| Type | Update |
| Services | MTN Fixed LTE Service |
| Impact Description | Some customers may experience problems with no connectivity. |
| Update Description | MTN Engineers are attending to the fault, No ETTR can be confirmed at present. |
| Brett Poupard Director |
|
| Neotek | |
| 5 Edwin Aldren drive, Empangeni | |
| 3880, KZN, ZA | |
| t: 0357721480 | |
| m: 0721084190 | |
| e: brettp@neo365.co.za | |
| www.neotek.co.za | |
| |
|
| The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. | |
FW: Vox Planned Maintenance: FRG4406272
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Kind Regards, |
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| Brett Poupard Director |
|
| Neotek | |
| 5 Edwin Aldren drive, Empangeni | |
| 3880, KZN, ZA | |
| t: 0357721480 | |
| m: 0721084190 | |
| e: brettp@neo365.co.za | |
| www.neotek.co.za | |
| |
|
| The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. | |
FW: MTN Fixed LTE Service
|
Disruption Particulars |
Details |
|
Priority |
P1 |
|
Type |
Update |
|
Services |
MTN Fixed LTE Service |
|
Impact Description |
Some customers may experience problems with no connectivity. |
|
Update Description |
MTN Engineers are attending to the fault. |
| Brett Poupard Director |
|
| Neotek | |
| 5 Edwin Aldren drive, Empangeni | |
| 3880, KZN, ZA | |
| t: 0357721480 | |
| m: 0721084190 | |
| e: brettp@neo365.co.za | |
| www.neotek.co.za | |
| |
|
| The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. | |
FW: MTN Fixed LTE Service
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Disruption Particulars |
Details |
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Priority |
P1 |
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Type |
Notice |
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Services |
MTN Fixed LTE Service |
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Impact Description |
Some customers may experience problems with no connectivity. |
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Update Description |
Fault has been escalated to MTN for investigation. |
| Brett Poupard Director |
|
| Neotek | |
| 5 Edwin Aldren drive, Empangeni | |
| 3880, KZN, ZA | |
| t: 0357721480 | |
| m: 0721084190 | |
| e: brettp@neo365.co.za | |
| www.neotek.co.za | |
| |
|
| The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. | |